Terms & Conditions

General Hotel Policies

Adults-Only: Our hotel is designed for adults. Guests 14 to 17 are welcome when accompanied by an adult, but they’ll need their own room.
Pets: We love animals, but pets are not permitted on the property.
Smoking: The hotel is smoke-free. If you’d like to smoke, we’ll happily guide you to a designated outdoor area.
Food & Drinks in Rooms: To keep our suites fresh and comfortable, outside food and drinks (other than water) aren’t allowed. If you’d like to dine in your suite, just let us know—we’re happy to arrange in-room dining. You can also enjoy our restaurant and well-stocked bar.

Full payment: Reservations must be paid in full 30 days before arrival to confirm your booking.
How to pay:
– Mexican law allows credit cards to be used only in person.
– For remote payments, we accept bank transfers.
– If booking from the U.S., Zelle can be used.
– Mercado Pago is another option for distance payments.
Important: If payment is not received 30 days before arrival, the reservation will be automatically cancelled.

More than 30 days before arrival: You can change your booking without penalty, subject to availability.
Within 30 days of arrival: Changes may be subject to the cancellation policy above.
To make changes: Please contact us
– Hotel reservations +52 442 293 0225
– Mobile phone +1 610 469 1000
– Mobile phone +52 442 648 4960
– WhatsApp +52 442 415 4960